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Leading loyalty : cracking the code to customer devotion Cover Image Book Book

Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon.

Rogers, Sandy, (author.). Rinne, Leena, (author.). Moon, Shawn D. (Shawn Daniel), 1967- (author.). Franklin Covey (Firm), (issuing body.).

Summary:

"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans." --Amazon.com.

Record details

  • ISBN: 081443939X
  • ISBN: 9780814439395
  • Physical Description: xii, 206 pages : illustrations ; 24 cm
  • Publisher: New York : HarperCollins Leadership, an imprint of HarperCollins, [2019]

Content descriptions

General Note:
"FranklinCovey"--Back cover.
"AMACOM"--Back cover.
Bibliography, etc. Note:
Includes bibliographical references (pages 189-196) and index.

Search for related items by subject

Subject: Customer loyalty.
Customer services.

Available copies

  • 1 of 1 copy available at Sage Library System. (Show)
  • 1 of 1 copy available at Baker County Library District. (Show)
  • 1 of 1 copy available at Baker County Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Circulation Modifier Status Due Date Courses
Baker County Library 658.812 .R729l 2019 (Text) 37814003476190 NON-FICTION Available -

Additional Resources